Refund policy
Effective Date: January 1, 2023
Welcome to Voyagely.store. We value every customer and strive to provide high-quality travel products along with a pleasant shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains your rights and our procedures.
1. Return Eligibility
We accept returns within 30 calendar days from the date your order is delivered.
To qualify for a return, your item must:
- Be unused and in its original condition.
- Be returned in the original packaging whenever possible.
- Include all accessories, manuals, labels, and components originally received.
- Not show signs of misuse, damage caused by the customer, or unauthorized modifications.
We reserve the right to refuse returns that do not meet these requirements.
2. Non-Returnable Items
For hygiene, safety, or operational reasons, the following items cannot normally be returned unless they arrive damaged or defective:
- Personalized or customized products.
- Clearance or final sale items.
- Gift cards.
- Products that have been used extensively after delivery.
- Items damaged due to improper use or accidental damage after receipt.
3. Damaged, Defective or Incorrect Items
If you receive:
- A damaged item
- A defective product
- The wrong product
- An item with missing parts
please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
Once reviewed, we will determine the most appropriate solution, which may include:
- A replacement
- A partial refund
- A full refund
- Store credit
No additional cost will be charged if the issue resulted from our error.
4. How to Start a Return
Before sending any product back, please contact our customer support.
Email:
support@voyagely.store
Please include:
- Full name
- Order number
- Product name
- Reason for return
- Supporting photos if applicable
Our support team will provide return instructions if your request is approved.
Please do not send products back without prior authorization.
5. Return Shipping
If the return is due to:
- Incorrect item shipped
- Manufacturing defect
- Product damaged during transit
Voyagely will cover the applicable return shipping costs whenever appropriate.
If the return is requested for personal reasons, including but not limited to:
- Changed mind
- Ordered by mistake
- No longer needed
- Preference change
the customer may be responsible for return shipping expenses.
Original shipping charges are generally non-refundable unless required by applicable law.
6. Refund Process
After receiving and inspecting your returned item, we will notify you regarding the approval status.
If approved, your refund will be processed to the original payment method.
Refund processing times generally range between 5–10 business days, depending on your payment provider or financial institution.
Shipping fees, customs duties, taxes, or handling charges may not be refundable unless the return resulted from our error.
7. Exchanges
We currently offer exchanges for products that arrive damaged, defective, or incorrect.
If you wish to exchange an item for another size, color, or model, please contact our customer support to discuss available options.
8. Order Cancellation
Orders may be cancelled before they enter processing or shipment.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, customers may request a return after delivery in accordance with this policy.
9. Chargebacks
If you experience any issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback.
Our customer service team is committed to resolving concerns fairly and efficiently.
10. Contact Information
If you have any questions regarding this Return & Refund Policy, please contact us.
Voyagely
Website:
https://Voyagely.store
Address:
795 24th Ave E
Vancouver, BC V5V 2A6
Canada
Phone:
+1 604 874-2543
Email:
support@voyagely.store
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (PST)
We appreciate your trust in Voyagely and are committed to providing reliable products and excellent customer support throughout your shopping experience.